Phuoc & Partners Vietnam International Law Firm

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+84 (28) 3744 9977
Phuoc & Partners Attorneys At Law

Client Communication

Q & A - Client Communication

I am unable to speak English and Vietnamese, does your law firm have any interpreter or lawyer who can speak my mother language?

We currently have lawyers and consultants who can speak Japanese, Korean and French. Therefore, if you can speak one of these languages, we will be able effectively to discuss your legal work. However, if you can speak only a language other than any of the languages mentioned herein and still wish to work with us, you can either hire a professional interpreter or we will hire an interpreter for you (to which you will pay them directly).

For more information please review at I am unable to speak English and Vietnamese, does your law firm have any interpreter or lawyer who can speak my mother language?

2. If for any reason, am unable to contact my lawyer in charge, from whom in your law firm can I receive support?

We maintain two main direct channels of communication that our clients can use to contact any of our offices i.e. via telephone +84 (8) 3744 9977 or email: info@phuoc-partners.com. If you have any questions or need urgent legal support, please call or email us and we will either respond to you immediately or at the earliest possible time. Should you still not receive our reply, please call our hotline number 24/24 of +84 (0)913 164 797.

For more information please review at If for any reason, am unable to contact my lawyer in charge, from whom in your law firm can I receive support?

3. When I need to meet a lawyer of your law firm, do I need to make an appointment first?

Yes, You do. Our lawyers are often very busy with many works such as attendance at client meetings and court hearings, attendance and/or presentation at legal seminars/events/training courses, conference calls with clients, State bodies and third parties etc.. In addition, our lawyers also need to be well prepared before any client meeting, especially consultation, and therefore without making an appointment in advance at a reasonable time either via telephone or email, it is difficult for us to have a lawyer ready and well prepared to meet you and in some cases where we have no other choice, we will have to refuse you even though you may already be at our front office reception. We do hope that you will understand the workload of our lawyers and will sympathize and follow this guidance.

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4. Nowadays, there are many popular free of charge communication channels such as Skype, Yahoo Messenger, Viber. So, can I use them to communicate the assigned work(s) with Phuoc & Partners lawyers?

We acknowledge the fact that there are now quite a lot of popular free-of-charge online communication channels such as Skype, Yahoo Messenger, Viber and always appreciate their efficiency. However, due to the exchange of information between client and lawyer is generally confidential and private information, we rarely use these popular online communication channels to exchange work with clients (except for emergency cases) for fear of the risk of information leakage. We currently use Skype and Viber as an internal communication channels only. If you need to exchange work with us, please call our telephone or send email to our lawyers and we will try to send our reply to you as soon as possible.

For more information please review at Nowadays, there are many popular free of charge communication channels such as Skype, Yahoo Messenger, Viber. So, can I use them to communicate the assigned work(s) with Phuoc & Partners lawyers?

5. I am very busy and do not have time to read legal advice or have email exchange with lawyers, if I request, can your law firm agree to work with me through meetings and telephone only?

We as a law firm are always listening and willing to work with clients to ensure maximum convenience for the client, including using the most efficient communication channels such as meetings and telephone, per your request.

Legal work often requires lawyers constantly cross-check and reference their previous information and advice; due to the often ambiguous nature of some provisions of the current laws of Vietnam, the understanding and interpretation of the law can change for each person. To ensure the correct course of action is taken, our lawyers may still need to note consultations with the client for their easy reference later (if necessary) and also to help reference between the work that has been done and what has been advised to the client. On that basis, even if you do not require it, from time to time we are still obliged to send email / fax / send a letter to you of the legal work that we have been assigned; we request that you or your secretary simply hold this information as required.

For more information please review at I am very busy and do not have time to read legal advice or have email exchange with lawyers, if I request, can your law firm agree to work with me through meetings and telephone only?

6. During the process of working with Phuoc & Partners, is it possible to have written communication done in two languages (bilingual) at the same time (for instance Vietnamese and English)?

Languages used in our main communication are Vietnamese and English or another language in some special cases (including French, Japanese and, Korean). However, for documents exchanged between us and clients through email / fax / mail, we will only use one of the languages as mentioned above. We will write in one or more languages should a client request, provided that an additional fee will be charged for our translation services.

For more information please review at During the process of working with Phuoc & Partners, is it possible to have written communication done in two languages (bilingual) at the same time (for instance Vietnamese and English)?

7. For various meetings, is it possible if I want your lawyers to go to a place or a venue selected by me instead of Phuoc & Partners office(s)?

In the course of providing legal services to clients, similar to other types of services, we are always looking for ways to make matters more convenient for our clients at the lowest possible cost. Therefore, we usually suggest a meeting place in our office so we do not have to travel and charge the clients for our travelling time. However, if requested, our lawyers are available to meet the clients at any place requested by them provided that: (i) the travelling cost and the travelling timing cost of our lawyer are paid by the clients; (ii) a reasonable notice period of has been given; and (iii) the location of the meeting is safe, clean, and convenient.

For more information please review at For various meetings, is it possible if I want your lawyers to go to a place or a venue selected by me instead of Phuoc & Partners office(s)?

8. When I attend the first meeting with a lawyer of Phuoc & Partners, what should I prepare in advance?

The first meeting between client and lawyer usually aims to get information of the two sides and for the client to provide basic information related to the legal to be done. Therefore, you need to bring documents relevant to you (ID card or passport) or your company (establishment license, business registration certificate, profile and a brief introduction of the services / products of your company) and basic information related to legal case(s) that you will assign to us so that we may prepare the fee quote / legal service agreement to be sent to you for your consideration after the meeting.

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